Refund policy

Refund Policy
Thank you for shopping at Hzorishop. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.
1. Return Window
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests made after this 30-day window will unfortunately not be eligible for a refund or exchange.
2. Return Eligibility
To be eligible for a return, your item must meet the following conditions:
  • The item must be in the same condition that you received it.
  • The item must be unworn, unused, unwashed, and unaltered.
  • The item must have all original tags attached.
  • The item must be in its original packaging.
  • You will need to provide the receipt or proof of purchase.
3. Return Process
To start a return, you must contact us first at johthqgni121@outlook.com.
  • If your return is accepted, we will send you instructions on how and where to send your package.
  • Items sent back to us without first requesting a return will not be accepted.
  • Unless the product is defective or damaged upon arrival, customers are responsible for paying their own return shipping costs.
4. Damages, Defectives, and Wrong Items
Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. In these cases, we will cover the return shipping costs or arrange a replacement.
5. Non-Returnable Items
Certain types of items cannot be returned, including:
  • Perishable goods (such as food, flowers, or plants).
  • Custom products (such as special orders or personalized items).
  • Personal care goods (such as beauty products, swimwear, or intimates).
  • Gift cards and items purchased on final sale.
6. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
7. Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
  • If approved, you’ll be automatically refunded on your original payment method within 5 to 10 business days.
  • Please remember it can take some time for your bank or credit card company to process and post the refund too.
8. Contact Information
For any questions regarding returns and refunds, please contact us using the details below:
  • Store Name: Hzorishop
  • Email: johthqgni121@outlook.com
  • Phone: +44 7307 422121
  • Return Address: 92 Crediton Drive, Wigan, WN2 5HU, United Kingdom